Implement Case Routing Rules Archives

Implement Case Routing Rules (Episode 17)

Post author:techquantum
Post published:December 30, 2019
Post category:D365 Customer Engagement (CRM)D365 Customer Service Microsoft Dynamics 365

Case Routing Rules can simplify the life of case service agents and service managers by automatically assigning cases based on specific requirements or conditions. Few Points about Case Routing Rules:…