case management Archives

Case Management Dashboard Scenario (Episode 08)

Post author:techquantum
Post published:October 8, 2019
Post category:D365 Customer Engagement (CRM)D365 Customer Service Microsoft Dynamics 365

<--Previous Episode Dashboards make it easier for users to consume and work with data. For example, a support agent may need to access cases in multiple queues such as gold…

Case Management Scenarios (Episode 07)

Post author:techquantum
Post published:October 7, 2019
Post category:D365 Customer Engagement (CRM)D365 Customer Service Microsoft Dynamics 365

<--Previous Episode When agents are working on customer issues, it is important that they have all the necessary tools they need to resolve the issue from a single location. Not…